About Trust Travels

Trust Travel & Tourism is a member of Trust Group; a nationally owned and operated LLC established in 2009 and headquartered in Abu Dhabi. Trust Group focuses on providing client-centric solutions to increase effectiveness in the safety and security verticals. Since inception the Group has assumed a significant role in projects of national relevance, enabled by its ability to translate the most advanced concepts into the clients’ unique environments, and boasts a robust network of global experts to assist our clients accomplish their missions.

Trust Travel & Tourism is established with a clear vision to support the region’s fast growing travel and tourism industry by providing world-class solutions and services. With a team of well-experienced professionals empowered with state-of-the-art technologies and enabled with distinctive customer focus, we aim to become the leading provider of travel and tourism solutions in the region and be at the forefront of the steadily expanding market. Harmonizing expertise and the pursuit of excellence Trust Travel & Tourism is all set to be the customers’ most preferred travel partner in the United Arab Emirates.

Business Vision

Trust Travel & Tourism aims to be in the top league of travel and tourism solutions providers in the United Arab Emirates by offering the widest suite of services, promptly, professionally and with value addition.

Mission Statement

Trust Travel & Tourism defines its mission as follows:

  • We will fulfill our customer needs by understanding them right and providing the most ideal solutions available.
  • We will treat customer satisfaction as paramount.
  • We will focus on professionalism and adopt the most advanced technologies to serve our customers best.
  • We will acquire the best talents and keep them motivated to perform better.
  • We shall always remain a model corporate citizen by contributing our best towards the economic progress, social wellbeing and environmental conservation of the community we belong to.

Quality Policy

Trust Travel & Tourism vows to conduct all its activities in accordance with its Quality Policy that stipulates:

  • Clear understanding of customer needs and requirements
  • Prompt feedback of customer responses
  • Proper documentation of procedures
  • Clear definition of responsibilities for individuals and teams
  • Continuous improvement through training and evaluation

Quality control

Our quality control system builds in accordance with global standard, our priorities are customers’ satisfactions comes first, we are liable to deliver best possible services to our guests. We are committed to reduce our carbon finger print by implementing the usage of the and most modern cars fleet. We at Trust Travel and Tourism are ECO tourism friendly and promoting and encourage environment and human heritage preservation for the current and the new generations. Our team are well trained to listen, to understand the needs of our valid guests, then implementing the services and solutions that exceed their expectations.

The implementation of our feedback and evaluation travel system is mandate by all our valid team, obtain our valid guests feedback before their final travel back home is one of our key criteria at Trust Travel and Tourism.

Emergency 24-hour hotline

Around the clock, 365 days a year, we are committed to assist our guests and meet their immediate needs and last minute or unexpected changes.

Safety, Security and Emergency Evacuation

No matter what may occur. Trust Travel and Tourism can track their guests and support them for speedy evacuation out of hot zones.

Our moto is safety comes first.


Our team will assist and provide all the details about the requested services to make sure that our guests have received all the information and the brochures which show to the guests our services in details, the tour documentation can be arranged as electronic, manual voucher or ticket paper will be delivered direct to the guest.

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