Foreign Tourist:

1. Bookings must be done AT LEAST 60 DAYS prior to the date of commencement of journey. At the time of booking 50 percent of the package cost must be paid by check/wire transfer in favour of TRUST TRAVELS, KOLKATA.

2. Balance 50 percent of the package cost may be paid on arrival in India.

3. The package cost includes the following:

Point to point journey within the country by air (economy class) or train (air conditioned coach) or
  deluxe car/bus (air conditioned).
Hotel accommodation (star category/deluxe).
Transport for sightseeing and guide fees (a guide will travel with you during the tour).

4. The package cost DOES NOT include food costs, interpreter fees, and international air travel (except if the tour package includes Nepal).

5. In case of cancellation by the tourist 30 days prior to the commencement of the tour, the amount deposited as advance would be returned (after deducting applicable charges) without any interest. In case of cancellation by the tourist LESS THAN 30 DAYS prior to the commencement of the tour, the amount deposited as advance SHALL NOT BE RETURNED.

6. If the tour is cancelled by us (TRUST TRAVELS) due to any reason, the total amount paid by the tourist will be refunded without any interest.

7. It will be the tourist's responsibility to join the tour as per schedule. In the event of failure to comply with the schedule, all arrangements (including expenses) have to be done by the tourist himself/herself to join the team en route.

8. Any tourist wanting a detour may be allowed to do so, provided all arrangements and expenses are borne by him/her. No value adjustment in any form or manner with the package tour cost will be entertained.

9. Allocation of seats during travel and the allocation of rooms in hotels shall be done according to our discretion. However, we will try our best to accommodate specific needs/requests.

10. Hotel accommodation will be on twin sharing basis. Children aged ten years or below will stay with their parents. Family room (rooms with extra beds) will be allotted in such cases.

11. It is the responsibility of the tourist to adhere to the rules and regulations of the hotel/airline/authorities at all times.

12. We will not be held responsible for any unforeseen/untoward incident like natural calamity, political disturbance, riot etc., which is beyond our control. Itinerary might change due to unforeseen events.

13. It may be noted that our service to the tourist would commence from the time we receive him/her at the airport, and would end after seeing him/her off at the airport after the completion of the tour. If desired by the tourist, we may extend our service by arranging international air ticket at extra cost.

14. It shall be understood and agreed by the prospective tourist that the moment he/she books by paying the advance, he/she automatically accepts all the above terms and conditions.

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Indian Tourist:

1. A dvance booking and payment:

Within 30 days preceding the date of journey: 100% payment.

Before 30 days preceding the date of journey: part payment subject to a maximum amount of Rs. 2,000.00 per head for journey by train/ship and Rs. 3,000 per head for journey by air will be accepted at the sole discretion of the management. However, full payment should be made 25 days preceding the date of journey.

Payment By "Ac/Payee" Demand Draft/Pay Order/Cheque payable in Kolkata and drawn in favour of "Trust Travels" shall be accepted.

2. Rate:

a) Our rate includes journey by ordinary/economy class, unless mentioned otherwise, food and lodging
    and sight seeing only. Entry fees and Guide charges are extra.

b) Concessional rates on case to case basis will be considered at the discretion of the management.

c) In case of an increase in fare at the time of reservation in train/ship/air from the date of booking the
    tour, the difference shall be borne by the passenger.

3. Cancellation Charges:

a) 15% of the deposited amount shall be deducted if tour is cancelled 30 days before the date of journey.

b) 25% of the deposited amount shall be deducted if tour is cancelled 15 days before the date of journey.

c) 50% of the deposited amount shall be deducted if tour is cancelled 7 days before the date of the journey.

d) 80% of the deposited amount shall be deducted if tour is cancelled 3 days before the date of the journey.

** No refund is admissible if cancellation is done within 3 days including the date of journey. Request for cancellation shall be accepted in writing only. Telegraphic request may be accepted in case of outstation passengers only. However, if the Tour is called off at our end, the full amount deposited shall be refunded.

4. It will be the passenger's responsibility to join the departed team at his/her own cost if he/she fails to board in Train/Ship/Air due to any reason not attributable to us.

5. Sitting arrangement in any transport will be strictly as per the rules and regulations of the respective authority.

6. In case of hotel accommodations family wise room will be allotted as far as possible.

7. While staying in hotel, the rules and regulation of the respective hotel authority shall be strictly observed.

8. Company shall not be held responsible for any untoward incidents,e.g. natural calamity political disturbance etc.

9. It is understood that the moment the passenger reserves his/her seat the company will be under the impression that the passenger has accepted all the terms and conditions of "TRUST TRAVELS".

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